Refund policy

Refund & Exchange Policy

ALL SALES ARE FINAL

Due to the hygienic nature of cosmetic and beauty products, all sales are final. We do not offer refunds, returns, exchanges, or store credit for any reason, including but not limited to:

  • Change of mind
  • Incorrect item ordered
  • Dissatisfaction with color, texture, or finish
  • Allergic reactions or individual sensitivities
  • Products that have been opened, used, or tampered with

Please review your order carefully before completing your purchase, as orders cannot be modified or canceled once submitted.

Order Cancellations

Orders begin processing shortly after they are placed. For this reason, orders cannot be canceled, changed, or modified once submitted.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, you must notify us within 48 hours of delivery by emailing info@museaco.com.

Your email must include:

  • Order number
  • Photos of the shipping box
  • Photos of the product
  • A description of the issue

Claims submitted after 48 hours may be denied.

Chargebacks

If a chargeback is initiated without first contacting Musea to allow us the opportunity to resolve the matter, Musea reserves the right to dispute the chargeback by providing supporting documentation, including but not limited to order records, tracking information, delivery confirmation, and this published policy.

Agreement

By placing an order on www.museaco.com, you acknowledge that you have read, understood, and agreed to all of Musea's policies, including our No Refund, No Exchange, Shipping, and Processing Policies.