Musea Shipping & Return Policy

At Musea, we are committed to providing high-quality beauty products while maintaining the highest standards of hygiene and safety.

Processing Time

• All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
• Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Shipping

• We currently offer standard shipping within the United States.
• Delivery times vary depending on your location and the shipping carrier. Most orders arrive within 3–7 business days after shipment.
• Shipping timeframes are estimates and are not guaranteed.
• Musea is not responsible for delays caused by the shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Order Accuracy

Please ensure your shipping address is correct before placing your order. Musea is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges to have the order resent.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Musea is not responsible for lost, stolen, or misplaced packages. If your package is missing after delivery, please contact the shipping carrier directly to file a claim.

Returns & Exchanges

Due to the nature of our products and for health and safety reasons, all cosmetic product sales are final.

We do not accept returns, exchanges, or offer refunds on any cosmetic or beauty products, including products that have been opened, used, or purchased in error.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive a product that was damaged during transit or you received the wrong item, please contact us within 48 hours of delivery.

Email: info@museaco.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Claims submitted after 48 hours of delivery may not be eligible for review.

Contact Us

If you have any questions regarding your order, please contact our customer support team:

Email: info@museaco.com

By placing an order with Musea, you acknowledge that you have read and agree to this Shipping & Return Policy.